Frequently Asked Questions (FAQ)
1. What is BOSA?
BOSA is an online store based in Canada offering a wide variety of quality products — from home essentials and kitchen gadgets to pet accessories, beauty tools, and more. Our goal is to make shopping easy, affordable, and enjoyable for everyone.
2. Where do you ship from?
We ship from our Canadian warehouse or directly from our trusted suppliers, depending on the product.
Most orders are processed within 1–3 business days.
3. How long does shipping take?
- Canada: 3–10 business days (depending on your location)
- USA: 5–12 business days
- International orders: 10–20 business days
You’ll receive a tracking number as soon as your order ships.
4. How much does shipping cost?
Shipping rates are calculated at checkout based on your location and the weight of your order.
We occasionally offer free shipping promotions, so keep an eye on our homepage for updates!
5. Do you offer free shipping?
Yes! We offer free shipping on orders over $75 CAD (Canada only).
Promotions may vary, so check our banner or homepage for the latest offer.
6. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package online.
7. What is your return policy?
You can return eligible items within 14 days of receiving your order.
Products must be unused, in their original packaging, and in perfect condition.
Check our full Return & Refund Policy for details.
8. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery.
If you wish to change or cancel your order, please contact us at support@bosa.ca within 12 hours of placing it — we’ll do our best to help.
9. What if I receive a damaged or incorrect item?
We’re very sorry! Please email support@bosa.ca with your order number and clear photos of the damaged or incorrect product.
We’ll send a replacement or issue a refund as soon as possible.
10. Do you offer exchanges?
Yes — we’ll gladly exchange an item if it arrives damaged or defective.
Contact us with your order number and details, and we’ll assist you right away.
11. Which payment methods do you accept?
We accept:
- Credit & debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay / Google Pay
- Shopify Payments (secure checkout)
All transactions are processed securely.
12. Is my personal information safe?
Absolutely.
We take privacy seriously and use SSL encryption to protect your data.
You can read more in our Privacy Policy.
13. Do you offer discounts or promotions?
Yes! We regularly post promotions and exclusive offers.
Subscribe to our newsletter or follow us on social media to stay updated.
14. How can I contact BOSA?
We’re always happy to help!
📧 Email: info@bosastore.ca
🌐 Website: bosastore.ca